Switchboard Operator - RCL Foods

At RCL FOODS we see & do things differently, we think bigger, work smarter, and collectively as a team to achieve our ambition to provide more food to more people, more often!

We at RCL FOODS are in search of a Switchboard Operator to join our Grocery Division. The role will be based in Randfontein and report to the SHE Manager. RCL FOODS is looking for an incumbent to provide a professional frontline service to the Company by receiving guests, answering telephone calls in a professional manner and efficiently managing the switchboard.

Duties & Responsibilities

• Receive all visitors.
• Induction and issuing of induction cards.
• Manage incoming calls by transferring calls to relevant individuals.
• Provide the necessary information regarding the Company to the general public, clients and customers.
• Report faulty lines

• Provide administrative support eg ensure that customers invoices, statements and credit notes are delivered to the Post Office.
• Receive and redirect visitors accordingly.
• File, scan and email documentation.
• Distribute post, documents and schedules to relevant departmental post boxes.
• Maintain the order and cleanliness of the reception area and ensure aesthetic appeal.
• Ensure that the front desk is neat and presentable at all times (all documents are filed away).
• Adhoc duties delegated by Management.

Minimum Requirements

• Grade 12
• Relevant Customer Service qualification
• 12 months of work experience
• Working knowledge on MS Office