Customer Care Agent - eMedia Investments
Customer Service Jobs In South Africa 2024Jobs In Johannesburg 2024
A Must Read Article: 10 checks to identify fraudulent or scam job offers
Free Tuition Scholarships to Study in UK, US etc.
Click here to join us on Telegram
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
The incumbent would be required to respond to, resolve and log all viewer correspondence, monitor transmission, source relevant information, and promote the eMedia brand through excellent customer service.
Key Performance Area:
Interpersonal and team relationships:
- Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives
Personal development:
- Complete Individual Development Plan.
- Attend learning and development courses.
- Participate in peer and team learning initiatives.
Budget Compliance:
- Comply with work rules, standards and methods.
- Take care to minimise waste.
ADVERTISEMENT
CONTINUE READING BELOW
Correspondence:
- Receiving incoming viewer calls and achieving an average call quality of at least 90%.
- Ad-hoc monitoring of transmission of OVHD channels in order to proactively identify and report transmission problems.
- Logging all viewer information on our Customer Relationship Management Software and achieving a logging quality of at least 90%.
- Achieving a response quality of at 85% on written platforms.
Maintain Customer Relationships:
- Resolving and responding to customer queries, complaints, comments and suggestions.
- Providing advice to callers about Open View-related issues.
- Promotion of the e and Open View brand names and loyalty to the channel through excellent service delivery.
Qualifications: National Senior Certificate
Experience: 1 years in Customer Service/ Sales
Competencies:
- MS Suite
- Time management
- Self-leadership
- Managing relationships
- Assertiveness
- Problem-solving skills
- Planning skills
- Organising skills
- Decision-making skills
- Interpersonal skills
- Mentoring skills
- Persuasiveness
- Communication skills
- Coping under pressure
- Conflict handling skills
ADVERTISEMENT
CONTINUE READING BELOW
« Go back to the jobs list
HOW TO APPLY
RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY
JobSearch South Africa Job Widget
Display job vacancies in South Africa on your website or blog for FREE!!
Disclaimer
- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.