Junior Customer Service Agent - Immigration Migration

Responsibilities for Junior Customer Service Agent

• Processing of Customer Orders
• Handling of Customer queries
• Communicate with current and potential clients via telephone, email, online chat, or social media
• Excellent verbal and written communication skills
• Collaborating with Sales Reps, Sales Agents, and Customers daily
• Collaborating with various departments within IML to achieve goals
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
• Always maintain a courteous and calm manner to de-escalate stressful situations
• Document personal information to create, update, or adjust customer accounts
• Provide and respond to feedback about any aspect of the job or its duties
• Suggest products and services to clients based on their requests and needs
• Ability to remain calm and composed in a fast-paced, high-pressure environment
• Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem

Experience

• Prior 3 years of experience working in call centres or as a customer service agent is an advantage.
• Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel

Personal Skills/Attributes

• Good communication,
• Motivated and self-driven,
• Good capture accuracy,
• Able to work under pressure,
• Able to work in a diverse environment,
• Team Player

Knowledge

• Customer Service

Desired Skills

• Excellent customer service
• Good communication skills
• Call Center Services
• MS Office Suite
• Good capture skills

Desired Work Experience

• 2 to 5 years Client / Customer Support

Desired Qualification Level

• Grade 12 / Matric