Guardrisk Administrative / Secretarial Jobs in Gauteng
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Role Purpose
- Ensuring that the principles and outcomes of TCF (Treating Customers Fairly) are practised and achieved in all duties performed and services provided to Admed customers.
Duties & Responsibilities
- Processing of continuation forms on the Owls administration system and sending of policyholder documentation immediately;
- Processing of policy termination instructions from members and corporates within 2 working days of receipt;
- Assigning premium payments that has been uploaded daily;
- Allocating of such payments and reconciling the payment against, the relevant corporate’s membership detail on Owls within 5 days of receipt;
- Once each reconciliation is complete, immediately sending of billing statement to respective corporate client;
- Performing credit control activities by regularly following up on outstanding premiums from corporate clients and timeously liaising with the appointed broker where necessary;
- Reporting to the Premiums Manager on a regular basis in respect of inter alia premiums not received, unallocated deposits, reconciliation status, etc.;
- Where required, processing of debit order application forms within 2 working days of receipt;
- Processing membership and premium adjustments where required and within stipulated turnaround times.
- Preparing of manual premium refunds where necessary and in accordance with stipulated turnaround times;
- Liaising with customers in respect of premium and membership queries and complaints, with a view to investigating and solving such queries and complaints efficiently, to the client’s satisfaction;
- Where capacity necessitates, providing support to the front office team for overflow work;
- Ensuring that the principles of TCF are delivered across every function performed, with a specific focus on the achievement of TCF Outcome 6 (Customers do not face unreasonable post-sale barriers to change product, switch provider, submit a claim or make a complaint).
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Requirements
- Matric
- Office administration or bookkeeping qualification (certificate / diploma)
- At least 2 years’ premium administration or basic bookkeeping experience
- At least 2 years MS Office experience (Outlook, Word, Excel)
Competencies
- Deadline and customer service driven
- Comfortable liaising with brokers and policyholders
- Resilience and ability to work under pressure
- Strong sense of responsibility and ownership to ensure that all required work activities are completed within stipulated timeframes
- Good verbal and written communication skills
- Organized and focused
- Strong sense of teamwork and willing to go the extra mile when work pressure and volumes necessitate this additional input
- Attention to detail and accurate
- Computer literate
- Disciplined and strong time management skills
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