Customer Experience Representative - Firmenich

eg. Accountant or Accounting or Kempinski

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At Firmenich people are at the heart of the company, we are committed to equal employment opportunities and value diversity in the workplace

Key Responsibilities:

  • Oversee customer orders, including order entry, order status, document creation, stock allocation, order release, shipment tracking, sales recognition and document management. Regularly update customers, suppliers and internal stakeholders on order status and any issues.
  • Handle customer inquiries, process returns, and resolve customer issues promptly.
  • Identify potential obstacles in the fulfilment process, and work with many stakeholders to take corrective action. Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.



  • Monitor and improve customer feedback systems, understanding customer expectations and translating the voice of the customer for internal stakeholders.
  • Produce and maintain reports presenting and analyzing key performance indicators. Support the preparation and review of internal and external scorecards.
  • Develop and present recommended improvements to the Customer Experience Manager. Monitor systems and processes to identify opportunities for continuous improvement.

We value:

  • Bachelor’s degree in supply chain management, logistics, business administration or a related field.
  • This role requires 3 - 5 years of experience in customer service and/or order management.
  • SAP SD, Office (Excel and PowerPoint) previous experience is required. Knowledge of other CRM systems will be highly valuated.
  • Good communication skills and excellent capabilities to resolve issues
  • Capability to analyze customer data and KPIs
  • Initiative to identify process improvements
  • A high level of English is required. French will be highly appreciated.



We offer:

  • Entry to the exciting and inspiring world of perfumes and taste
  • A fast-paced environment with highly talented people driven to make it happen.
  • Joining a performing team focused on partnering and winning together.
  • To be in the front line to bring innovation to our Customers.
  • To be part of a company shaping a strong legacy through breakthrough industrial innovations and technology.
  • Highly rewarding environment.



How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online

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