Customer Support Representative - Mr Price Money

Mr Price money is looking for a self-motivated, passionate and energetic Group Customer care Support Representative to join their fast-paced team.

The Customer Support Representative will be responsible for ensuring that customers’ queries and correspondence are resolved through all our channels of communication. The key focus of this role will be to give our customers the best shopping experience ever.

• Effectively respond to all requests and queries from customers.
• Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence.
• Ensure quality, friendly, and consistent interaction when dealing with customers.

• Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted SLA’s.
• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
• Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.

• Grade 12.
• 2-3 years of customer care experience.
• Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
• Knowledge of online purchase
• Excellent communication skills in English (Written & verbal).