Customer Care Agent - Bluespec Holdings

eg. Accountant or Accounting or Kempinski



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JOB DESCRIPTION:

Acknowledgement and communication:

  • Ensuring queries/requests are acknowledged within 60 minutes on Salesforce.
  • Ensure acknowledgement on Salesforce, telephonically and on email to the client and insurance.

Systems:

  • Ensuring voice logs are extracted from Dreamtec provided clients with efficient feedback on queries.
  • Liaising with Service providers to obtain checklists for customers and clients.

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Ensure accurate a d timeous reconciliation of voice logs, checklists, queries and WHU complaints:

  • Listening to and investigating voice logs/calls to determine what transpired and providing client with observation.
  • Attaching relevant info as per Dreamtec.
  • Assisting with checklists to deal with general queries and query investigations.
  • Assisting with investigating problems and supplying feedback.

Email/ Salesforce:

  • Following up on daily emails.
  • Ensuring tickets are actioned on ticketing system (Salesforce)
  • Monitoring in progress and tickets to be actioned.
  • Capturing information on Salesforce tickets for reports and providing feedback to clients.
  • Updating and closing tickets for timeous reporting and feedback within TAT.

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JOB REQUIREMENTS:

  • 2 years call centre experience
  • 2 years customer care experience
  • Matric Certificate
  • Microsoft Office

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How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online


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