Customer Services Agent - Frulact

FRULACT is a business group positioned as a top-ranked innovative company in the supply of added value ingredients for the food & beverage industry, focused on fruit preparations, plant-based and other speciality ingredients.

We are looking for a Customer Services Agent for our Customer Services Department.


RESPONSIBILITIES

• Monitor, correct and guarantee sales forecast information updated in the system;
• Supply coordination, with your intervention ensuring that the contribution of the remaining areas of the supply chain (Procurement, Purchasing, R&D, Production, Quality) is focused on customer response

• Keeping the customer updated on all processes related to the supply plan;
• Insertion and monitoring of customer complaints and their intervention should ensure their closure and response to the customer in a timely manner;
• Inform the commercial manager of supply failures
• Reception and launch of orders in the computer tool “order management”
• Change orders by classifying the respective reasons
• Critical analysis of orders received, informing the Client Agent of unusual situations
• Issuing invoices and other documents related to Frulact's commercial transactions, namely the respective support to export processes
• Proceed to the customer service file

PROFILE

• Effective communication
• Professional Experience in the function or similar function for 1 - 3 years
• Willingness to work overtime as the function requires
• Ability to work well under pressure

• Team worker
• Own transport and valid driver’s licence
• Fluent English writing and communication skills
• Computer literate and efficient on of Microsoft Office as well proficient on SAP
• Minimum Secondary school qualification/Diploma in Customer Services or similar will be advantageous

Location: Pretoria, South Africa