Customer Service Representative at Epiroc South Africa

Main repsonsbilities 

• Receive all customer orders
• Processing of incoming orders on BPCS System,
• Purchasing, Ordering, Billing, Inventory, 
• Feedback on Backorders as well as delivery ETA`s
• Work closely with Jet Park Supply Chain organization
• Receiving of stock for warehouse/stock take/reconciliation of stocks
• Quote customers on price and delivery
• Documentation flow and control.
• General office administration, reception and housekeeping.
• Petty cash control
• Assist with workshop staff and contract employees payroll/overtime capture
• Assist with SHEQ duties within the branch
• Will carry out any other function / duty as may be required in terms of “The Epiroc Way" 

Key competencies 

• Computer literacy and in particular a good working knowledge of BPCS, MS office and Lotus Notes.
• Good customer relations, sound telephone etiquette and excellent peoples skills
• Good Epiroc product knowledge
• Interpersonal skills to work with customers and to work as part of the customer service team.
• Be able to work in a mining and sales environment
• Support the local branch sales team and effect work as instructed by the Branch Manager as required.
• Ability to understand complete flow of goods ordered through the system.
• Ability to work unsupervised
• Excellent selling skills.
• Efficiency and accuracy of order processing/invoicing into system
• Request credit notes
• Support consignment stock locations run from the branch
• Efficient documentation flow
• Good housekeeping skills,
• Customer satisfaction, Good interpersonal and customer relationships
• Petty Cash, banking

Experience and educational requirements 

• Qualification in administration, sales or purchasing an advantage
• Good Work experience in order processing and customer service.
• Sound knowledge of general office management

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com