Customer Service Coordinator at Tenneco
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
PURPOSE:
To control all aspects of customer ordering and communication.
KEY RESPONSIBILITIES:
- Responsibility for all incoming customer orders
- Understand and analyze customer schedules
- Complete order book reconciliations in the stipulated timeframes (weekly or monthly) as agreed with each customer and communicate violations with customer and all internal stakeholders
- Identify and communicate all risks internally
- Manage customer portals and specific order transmission tools and systems
- Liaise with customers on all queries or concerns
- Facilitate expediting and cancellation of orders
- Ensure all customer contacts and other pertinent customer data is regularly updated on the customer database
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- Daily / Weekly contact with customers
- Ensure 100% delivery performance to all customers
- Analyze and report delivery performance
- Monitor performance and communicate concerns by liaising with other departments to ensure maximum performance
- Control all customer forecasts and ensure accuracy of ERP system
- Analyze customer order trends and communicate this with both customers and internal stakeholders
- Ensure all required admin functions and activities are performed timeously
- Update all internal reports daily / weekly / monthly
- Review and report any new customer data, updates and changes that impacts the business
- Manage customer surveys, periodic customer certification and all specific customer reporting
Required Experience
MINIMUM REQUIREMENTS:
- A National Diploma in Logistics or Equivalent
- 2 Years’ experience within a similar environment
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KEY COMPETENCIES:
- Computer Literacy (MS Office, with advanced Excel)
- Excellent written and oral communication
- Must be able to problem-solve and find solutions
- Must be performance driven and results orientated
- Must be decisive and take ownership
- Must have basic mathematical and numerical skills
- Must be a team player
HOW TO APPLY
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