Customer Service Agent - Retentions at Altron

eg. Accountant or Accounting or Kempinski



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Customer Service Agent - Retentions at Altron





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1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


The Customer Service Agent: Saves is responsible for handling difficult inbound / outbound cancellation calls. This Agent is responsible to retain customers and ensure that these customers remain the company's customers.

Key Accountabilities

  • Answering inbound calls timeously.
  • Be professional and polite at all times.
  • Listening attentively to customer queries.
  • Responding to customer queries accurately.
  • Ensure that quality standards are met.
  • Familiarize oneself with products and procedures.


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  • Retain existing customers who wants to cancel their current contracts.
  • Achieve churn and up/cross selling targets.
  • Communication to customers telephonically and via email.
  • Attending to general administration.
  • Conduct customer needs analysis.
  • Achieve quality targets.
  • Overcome customer objections.
  • Adhering to service level agreements.


Skills and Experience

Job Specific Requirements / Knowledge Requirements

  • Target Driven
  • Team Player
  • Goal orientated
  • Self-motivated


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  • Ability to perform under pressure
  • Adapt to change
  • Persuasiveness
  • Resilience/Tenacity
  • Sound Time Management
  • Self-managed
  • Attention to detail
  • Ability to learn quickly and apply knowledge
  • Speak English fluently
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