Unifi Customer Service Jobs in Western Cape
✅ Job Alerts Activated
You'll now receive future job opportunities instantly.
Thinking about applying?
Before you submit your application, take a moment to go through all the details carefully.
Scroll down to read the full job description, including responsibilities, requirements, and benefits — and see if it’s the right fit for you.
Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending.
Our South African division is currently recruiting Contact Centre Agents to join our growing team. The ideal candidate will possess excellent interpersonal skills, be a great listener, demonstrate a keen attention to detail, and be driven by targets. Above all, they must be committed to delivering exceptional customer service.
We are looking for individuals who are dedicated to achieving excellence in team performance and fostering overall team wellbeing.
Key Responsibilities:
- Handle both inbound and outbound sales activities
- Assess credit worthiness by processing loan applications and documentation within defined limits
- Respond promptly to customer service calls and emails
- Address and resolve customer complaints efficiently
- Maintain a deep understanding of our products to provide accurate information
- Communicate with customers across various channels
- Provide excellent service to both Unifi clients and colleagues
- Uphold and embody Unifi’s core values: Unity, Dignity, Simplicity, and Trust
- Meet and exceed established performance goals
- Work with urgency and adhere to deadlines
- Exhibit strong communication skills, both verbal and written
- Adhere to company procedures, policies, and mandates
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
Minimum Requirements:
- Fluency in English
- Willingness to work in a shift environment
- A minimum of 2 years of relevant work experience
- Matric
- Strong organizational and time management skills
- Exceptional analytical, problem-solving, and negotiation abilities
- Excellent interpersonal and communication skills
👉 STOP: Ready to Apply?
Don't miss out on this opportunity! Carefully review the job details one last time. Once you're ready, scroll down to the bottom of this page to access the How to apply button.
Hurry—applications for this cycle are closing soon!← View More Customer Service Jobs
✅ Customer Service Representative - Bayer