Customer Service Clerk (PE) at Starke Ayres

The above position has become available for our Port Elizabeth Depot to ensure all orders are processed promptly and efficiently as per Customer’s requirements.

Job Functions: Administration,Call Centre,Data Capturing

Industries: Admin, Office & Support,Agriculture,Call Centre & Helpdesk

Specification

• Handle all call in, walk in Customer’s ,Queries and sales) telephonically.
• Handle switchboard

• Pod’s queries ask by head office.
• Pod’s scan and linked to POD system
• Sign off all Route Sheet with Pod’s received from driver’s daily , Route Sheet must be captured on system.
• Provide customers with product and service information and prices.
• Assist all call in customers, Process orders, and order in stock if no sufficient stock.
• Identify and escalate priority issues
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Providing necessary feedback to Sales Representatives/ Customers
• Motivate innovative methods that ensure customer satisfaction is at the highest level with Supervisor and implement accordingly.
• Assist with any tasks instructed by Depot Supervisor.
• Receiving COD’s get banking ready for admin Clerk to do banking
• Posting credit notes to Customers.

Requirements

• Matric
• 2 years' relevant experience.
• Good communication skills