HyperionDev Customer Service Jobs in South Africa
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ABOUT THE ROLE
The role of the Student Collections Consultant is to facilitate the collection of tuition fees from students using our internally provided installment solutions. The role involves managing a student pipeline, overseeing the student journey details, instalment forecast planning, and ensuring students make their payments on time and in full.
This would be through flagging, following up, and collecting feedback for student drop offs and to provide feedback on payment or progression issues on behalf of the student. You will also work with our overdue and delinquent student populations to recover overdue and outstanding payments. You will also be responsible for ensuring positive reviews and positive satisfaction ratings from your students.
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Success in this role will ultimately be measured by maintaining a high percentage of students who make their monthly installment payments on time, and a low percentage of overdue debt.
RESPONSIBILITIES
- Ensure that we collect at least 90% of the expected instalments due in any calendar month.
- Proactively engage with instalment paying students to build relationships and ensure the continuation of their Bootcamp until graduation.
- Engage with instalment paying students to ensure continuous progression and satisfaction throughout the Bootcamp, until graduation.
- Liaise with the Student Progression Associate to identify lagging instalment students and advise them on their best route to completion.
- Project and manage forecasts on instalment revenue, through managing the pipeline for instalment revenue.
- Create and drive the feedback processes to identify and implement solutions to reduce student drop-out.
- Own debt collection efforts for existing overdue accounts, ensuring that no more than 5% of our students fall into this category.
REQUIREMENTS
Minimum
- A minimum of a matric qualification
- 2+ years of experience in a sales, account management or business development role
- 1+ years of experience in a student management or customer success role
- 1+ years of experience in debt collection or management.
- Outstanding organisation and planning skills
- High attention to detail and follow-through on commitments
- Excellent verbal and written communication skills
- An understanding of the coding education market
- A demonstrated track record of meeting KPIs and targets
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Preferred
- A marketing, commerce or education-related Bachelor's degree
- 1+ year experience in an online or coding education-related field
- 1+ year experience in a project management or coordination role
- Understanding of coding languages with basic - intermediate technical coding skills
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