Security Manager: Cape Town - Sun International

Job Purpose

The Security Manager has the overall responsibility and accountability for leading and managing the security operations (including the management of the in-house security company) for the business unit in line with regulations; legislative requirements and company standards.

Key Performance Areas

Security Planning & Delivery 

• Understand the Group Security strategy and align objectives for the Unit’s Security deliverables 
• Facilitate the management and achievement of milestones of deliverables 
• Understand and integrate leading trends and technology with regards Security practices 
• Conduct a risk analysis of the business unit areas with regard to internal and external risk and compliance management 
• Troubleshoots any queries / problems received by the department 
• Manage and allocate people and operational resources 
• Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property 
• Act as a Subject Matter Expert of issues of safety, Security for the business unit 
• Reports on the results of the function including; Monthly Financial Review reports; Risk Reports; Month end reports; FIC reporting 

Security Governance & Standards 

• Oversee the development and availability of Security standards and processes at a unit level – ensuring they are updated and communicated
• Integrates Group standards into Unit Operations 
• Monitor and align practices with new legislative compliance, gaming regulation requirements and security protocols 
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business
• Conduct weekly walkabouts of all functional areas, both front of house and back of house areas to monitor compliance 
• Ensure all staff are trained and found competent against regulatory requirements 
• Works with internal stakeholders to identify risk areas and address these 
• Ensure full compliance for events, which includes event applications, drafting of security plans and deployment of suitably trained and competent staffing 
• Ensure full compliance of liquor licences and trading hours 

Investigations & Case Management 

• Quality assures investigation and audit processes 
• Allocates cases for investigation and audit 
• Plan audits and risk audit schedule 
• Field investigation for high priority cases 
• Manages provision and preservation of evidence (for internal cases, CCMA and criminal) 
• Taking ownership of investigation outcome decisions: Opening criminal cases, lodging disciplinary action or unfounded 
• Follows the judiciary process through until completion 
• Oversee investigations and reports to address the business exposure to risk 
• Liaises with Head Office Legal with regard to Section 205 subpoena 
• Compiles and communicates handovers to ensure continuity of information 
• Quality assures all reports, EOB entries and registers 
• Liaises with Internal and External customers/ stakeholders 
• Verification and validation of all Money Laundering Reporting Officers as per the FICA

People Leadership 

• Provides direction and support to management and employees with regard to surveillance, compliance and security policies, procedures, initiatives and innovations 
• Provides motivation and leadership to promote positive working relationships and employee relations within the department 
• Track, measure and enhance employee engagement 
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline 
• Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job) 
• Source and Select talent as per EE plan 
• Drive the employee value proposition 
• Performance Management and coaching of reporting managers to ensure KPA’s are achieved 
• Facilitates a performance management culture 

Budget management 

Financial Management for the Unit Security function including:

• Budget 
• Cost management 
• Capex 
• PIP and forecasting 
• Financial reporting for the function 

Customer Experience Management 

• Develops standards on the customer experience for Security in line with the unit strategy and customer value proposition 
• Deals with escalations/complaints effectively and efficiently to resolution 
• Be available on the floor to interact with VIP guests when required 
• Enable staff who interact with the customer telephonically or in person to provide the correct customer experience standards
• Monitor the customer experience offered by the team and address gaps 

Vendor Relationship Management 

• Provide input into the sourcing and negotiating of secure contracts and a SLA with the security provider for the business unit 
• Communicate on a regular basis and maintain the relationships with the service provider 
• Provide support and advice to the service providers on challenges to assist in building an effective partnership for the benefit of the property 
• Assist with resolving obstacles that may need to be addressed to achieve results 
• Manage contract deliverables and performance 
• Monitor costs and staffing levels relative to business levels in line with the service provider contract 

Stakeholder Relationship Management 

• Informs department/staff of information required to perform the duties in the Security operations effectively 
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA 
• Communicates any special requirements to other relevant operating departments 
• Provides feedback and reports back to Unit management on the critical incidents and challenges within the gaming environments 
• Liaises with authorities and police with regards investigations and case management
• Consult with stakeholders and provide feedback to necessary parties 
• Provides direction and guidance on risk management to internal stakeholders 

Requirements

Education

• Grade 12
• B Tech Degree (Security Management) 

Experience

• Minimum of 5 years’ experience in Security management as well as managing a complex of this nature
• Previous security experience is an advantage 
• Certifications/Accreditation/Registration/Licenses
• PSIRA B grade certificate (preferably PSIRA grade A certificate) 

Work conditions and special requirements 

• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids) 
• Vision, hearing (including with the use of aids)

Skills and Knowledge

Core & personal behavioural competencies 

• Motivating others / gaining co-operation 
• Decision-making 
• Training; coaching; and keeping abreast of new developments in field 
• Analysing / Diagnosing performance of the outlet/product performance 
• Reviewing - Assessing feasibility; assessing compliance; efficiencies 
• Appraising / Developing Others including evaluating for recruitment, performance, coaching and training 
• Controlling people and non-people resources Influencing & negotiating skills 
• People leadership 

Technical proficiency competencies 

• Rapid tracking and review of visual information 
• Use of Security equipment 
• Compliance procedures and regulations 
• Prolonged attention span 
• Financial management 
• Proficient Computer Skills – MS Office; EGS 
• High levels of integrity 
• English verbal communication skills