Online Shopping Assistant Flexi at Takealot.com

takealot.com, a leading South African online retailer, is looking for a highly talented Online Shopping Assistant Flexi – Perm | MR D Food to join our MR D Food team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, young, creative, hard working people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

The position reports to the Customer Services Team Leader

Your responsibilities will include:

• Delivering timely, accurate and professional customer service. 
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 

• Assisting with order success to limit food loss and enhance customer experience 
• Communicate with customers via phone and email. 
• Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment. 
• Prioritise and handle all emails and incoming calls in English. 
• Liaise between internal departments to solve customer queries. 
• Assessing any service failure to identify the route cause and take appropriate action to ensure similar failures are avoided. 
• Take ownership of our customers and ensure that their needs are met as soon as possible. 

Attributes required:

• Customer-obsessed, able to create a positive customer experience for all contacts
• Exceptional attention to detail
• Excellent verbal and written communication skills
• Solutions-oriented, can-do attitude and high energy
• Strong analytical and critical thinking, using data to inform decisions
• Ability to interview and interact professionally with internal and external clients
• Ability to approach problems logically and with good judgement to ensure the appropriate customer outcome
• Versatile and with the appetite to learn by doing

Qualifications and Experience:

• Successfully completed NQF Level 4/Grade 12 
• Minimum of 12 months within the customer service environment 

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it's all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who: 

• is forthright but respectful 
• is an expert at doing, who can not only design but also execute 
• is analytical, able to use data to make decisions 
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours) 
• is passionate about the potential of e-commerce and delivering a world-class customer experience 
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster 
• is able to think about problems from a business perspective using technical and product input 
• is curious and challenge the status quo 
• is innovative and enjoys iteration 
• is collaborative 
• will be at the cutting edge of developing new concepts for takealot.com. 
• thinks like an owner of the business. 
• is SMART, has INTEGRITY and is HARDWORKING 

If you meet the above you are an Extraordinary Mind so come and join us!