LAN and Desktop Support Specialist at SITA

Provides LAN and System support on IT Infrastructure, planning and design, including the implementation and maintenance of the network systems
(LANs, LAN internetworking, and connections with the LAN environment). The individual will lead a team of LAN Support technicians and will be
responsible for the specialist identification and resolution of hardware and software problems and malfunctions on the LAN environment.

Key Responsibility Areas

• To lead a team of LAN support technicians; To ensure Incidents are handled according to the SLA; To provide LAN and desktop support to the client;
• To perform daily administrative tasks and provide feedback to supervisor and clients;
• To Provide applicable training and mentorship to LAN & desktop resources;
• To assist with new projects and execute on contracted Project deliverables; and To Provide technical advisory service to SITA customers.

Qualifications and Experience

Minimum:

Grade 12 plus 3 year Diploma / Degree in Computer Science, and/or IT/ related .

Experience:

3 - 5 Years working experience of working in an IT support role operating systems such as Windows/ Linux with excellent knowledge
and experience with MS- OFFICE

Added advantage:

• Linux, Office 365, Microsoft platform and Novell
• Technical Competencies Description

Knowledge of:

• Various Operating Systems as well as various software packages;
• Project Management Principles; public sector business;
• ITC Products and services;
• industry best practices, eg ITIL, CoBIT system used within the business;
• Business aspects of the application(s), and of technical aspects of the application system(s) and the hardware and softw are environment in which they run; Computer and network principles;
• LAN principles and topology;
• Internet protocols, services and Standards;
• Implementing LAN and Desktop Software;
• Quality of Service;
• Understanding of: Office applications; LAN Principles; Cabling Principles; Technical: A+; N+; Proficiency in routing and switching technologies; ITIL;
  and Software configuration management.

Skills:

Proficiency in routing and switching technologies; ITIL; Voice over IP; Microsoft administration and related services; Configuring and
troubleshooting of Windows Devices; Excellent IT skills and computer literacy. Communication skills: Good communication and verbal skills; good
documentation skills; strong interpersonal skills; excellent customer support attitude. Ability to self-manage; attention to detail; problem solving;
decision making and analytical skills.

Other Special Requirements 

The incumbent will be required to consult and interact with relevant Government Officials, standards generating bodies, accreditation and
certification bodies. Must be in possession of a valid driver’s license and have vehicle available for business use. Will be required to perform
standby duties. Wil be required to perform Team Leader duties.