South African National Parks Hospitalilty / Food Service Jobs in South Africa
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Responsibilities
- Supervision of day-to-day activities in various tourism outlets
- Sorting out all operational problems/challenges in tourism outlets
- Managing all Front Office, Housekeeping, and activities staff, to ensure that the courteous and efficient welcoming and departure procedure for guests is carried out.
- Effective customer service by anticipating, meeting and exceeding the guests’ expectations utilising the CRM system.
- Ensure that the Tourism Property Management System and Front Office processes align with operational and procedural policies.
- Responsible for the Front Office and Access Control administration daily by following laid down procedures. Including financial management, asset management and inventory control SOP’s
- Monitoring income and expenditure and managing the budget efficiently.
- Stock taking/control and ordering through coordination by policy, procedures, and guidelines.
- Ensuring effective maintenance of tourism infrastructure, gardens and grounds to the highest standards.
- Monthly stock takes and inventory counts are done as per SANParks SOP’s.
- Ensure compliance and adherence to OHS standards and regulations. Ensure the security, health and safety of guests and staff.
- Supervision and development of staff that includes the planning of work schedules, evaluation of work and determining training requirements.
- Assist with the development of new tourism products and the marketing of the park and its facilities.
- To ensure that the vehicle under their control is managed according to policy, including the log sheet and administration of this.
- Be on-call outside normal working hours to take charge of any emerging crisis affecting visitors and staff.
- Responsible for HR related matters, including the administration of attendance registers.
- Compliance with all SANParks SCM financial SOP’s.
- To act in the absence of a Hospitality Services Manager when delegated.
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Requirements
- National Diploma in Hotel Management, Tourism or Hospitality Management
- A bachelor’s Degree will be an added advantage
- Two (2) years’ operational experience in housekeeping or front office
- Four (4) years’ experience in a supervisory or management position of a rest camp, 3-star lodge or hotel operation.
- Computer literacy, MS Word, Excel and PowerPoint
- Code 8 valid driver’s licence (essential)
- Knowledge of Occupational Health and Safety, Reservations & Front Office Systems
- A sound understanding of Eco-tourism, Sustainable Tourism, Customer Relations Management, Tourism & Service industry and Housekeeping
- Good knowledge and understanding of the Tourism Industry and related legislations
- The following soft skills are also highly important, namely, communication (verbal and written), customer service, financial management, conflict management, diversity management, leadership skills, project management and interpersonal skills
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