CIS Client Services Administrator: Bellville - Apex Group

eg. Accountant or Accounting or Kempinski



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Apex Group Customer Service Jobs in Western Cape


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Job specification  

  • Ability to communicate with a variety of individuals on all levels to obtain and confirm information
  • Maintain high level of professionalism, competence and confidentiality
  • Build positive and productive client relationships
  • Liaise with clients’ partners, admin and finance teams
  • Work effectively in a team.
  • Call Centre - receiving and making calls to clients, partners, brokers and administrators
  • CIS transactions – forward to Silica, including new business, redemptions, switches, transfers, updates.
  • Processing rejected instructions on AWD
  • Adhoc testing on Silica, AWD and Web portal
  • Daily monitoring the unreconciled items on Silica Reports
  • FICA where applicable
  • Liaise with partners, investors
  • Investor and broker queries
  • Liaise with admin and system administrators
  • Ensure that all necessary information is maintained and updated in a database for easy access
  • Distribute portfolio information where and to whom required.
  • Ad-hoc admin tasks
  • Assist with risk identification
  • Contribute to efficient CIS operations by monitoring and tracking the accurate and timeous processing of client transactions and requests by the Administrator.
  • Capitalize on opportunities to demonstrate superior customer service through the provision of courteous and efficient solutions to clients’ needs


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Skills Required:

  • Relevant diploma or degree
  • Minimum of 2 years relevant experience. 
  • Excel skills is essential.
  • Basic understanding of unit trusts and investments
  • Keep up to date with regulatory changes
  • Knowledge of Technology Silica, AWD and Standard Bank Online
  • An ability to work accurately under pressure to meet deadlines.
  • An ability to take initiative and work independently.
  • Attention to detail
  • Ability to communicate effectively at various levels.
  • An ability to think analytically and identify and solve problems effectively.





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  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

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