Support Clerk - Playa Bets

Duties

• Resolving and responding to customers complaints professionally on various social platforms (via phone, e-mail and social media) within the required time limits - follow up to ensure resolution
• Resolve service problems by assessing and identifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem
• Build sustainable relationships of trust through open and interactive communication
• Expediting correction or adjustment and following up to ensure resolution
• Activating customer accounts
• Assisting branch managers and customers telephonically with queries/complaints
• Maintain customer adjustments for deposits and withdrawals
• Compiling basic admin reports by collecting and analysing customer information
• Recommend potential products or services to management based on the above reports
• Contribute to the team effort by accomplishing related tasks as needed
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Inform customers of deals and promotions
• Work with the customer service manager to ensure proper customer service is being delivered

Required

• Social media experience
• Knowledge of Playa’s policies and procedures
• PC experience (Outlook and Excel)
• Able to remain calm in busy and occasionally difficult situations
• Able to multi-task to ensure all duties are completed by shift end
• Clear and concise communication skills
• Able to give world-class customer care service to all clients
• Manage large amounts of incoming calls