IT Field Technician - BET Software

eg. Accountant or Accounting or Kempinski

Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.

Job Description: Responsibilities, Qualifications, and Necessary Skills

A Must Read Article: 10 checks to identify fraudulent or scam job offers

Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.

Are you ready to showcase your IT expertise? BET Software in Johannesburg is looking for two skilled IT Field Technicians to join our dynamic team. As a key player in our operational success, you'll handle installation, troubleshooting, and maintenance to ensure our information systems run flawlessly. Whether you're working onsite or traveling to customer locations, your skills will be vital in maintaining our electronic, telecom, and network equipment. If you're passionate about technology and excel in fast-paced environments, seize this chance to become our tech hero. Apply now.

What You’ll Do:

Technical Support

  • Installation, setup, maintaining and training of all relevant systems, hardware, services, networks and software daily.
  • Set up, maintain or repair computer equipment and related devices.
  • Installation and troubleshooting of networking equipment.
  • Attend to all service activities (whether on-site or telephonic support) assigned to the technician according to service level agreement timeframes.
  • Train users to work with new computer hardware or software.
  • Undertake any other tasks or once-off projects which may be assigned from time to time.




  • Troubleshoot and respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).
  • Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
  • Log all time correctly and accurately in the ticketing system.
  • Update and close off all tickets assigned in the ITSM system and adhere to clearly defined Escalation. Matrices and ITSM RACI.
  • Manage technician idle time to ensure all tasks are met as agreed upon by IT Manager and customers.
  • Management of any and all escalations relating to IT infrastructure.

Site Survey & Documentation Reporting

  • Compile technical reports and documentation accurately and detailed regarding the customer site.
  • Compile and assist with daily incident, service request and change management reporting.
  • Timely submission of daily and monthly reports to relevant stakeholders is a critical responsibility. This entails providing daily reports and fulfilling monthly reporting requirements as requested by direct reports to the manager.

Customer Centricity

  • Respond to customer enquiries and issues promptly, demonstrating our commitment to their satisfaction and loyalty.
  • Regular feedback to customer on status of all unresolved queries. This should be followed through until the query is resolved.
  • Ensure protection of all user’s data in compliance with company policies and the POPI act.
  • Consistently deliver outstanding customer support by actively listening to customer inquiries, addressing their concerns, and providing timely and appropriate solutions.
  • Identify opportunities to exceed customer expectations, creating memorable, positive interactions.

Key skills/attributes/position specific competencies:

The following indicates what would typically be expected for this role at a competent level:

  • Knowledge of Microsoft Desktop and server applications.
  • Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
  • Experience in cabling and electronics.
  • Systems troubleshooting.
  • Information technology system support skills.
  • Excellent Microsoft Office skills.
  • Excellent written and verbal communication skills – especially writing professional reports.
  • Negotiation and networking skills.
  • Professional and punctual approach.
  • Pride in appearance.
  • Commitment to customer service and exceptional attention to details.
  • High level of integrity and confidentiality.
  • Able to work under pressure.
  • High level of ethics to ensure corporate responsibility.
  • Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.



Living The Spirit:

The job obligations of an IT Field Technician go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

  • Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team.
  • Encouraging a supportive and inclusive environment where every team member's contribution is valued. It’s always important to remember that success is a collective achievement, and we celebrate it as a team.
  • Fostering an environment with open and clear communication to ensure everyone is on the same page. Team members are encouraged to use stand-up discussions/team/department meetings to communicate and exchange information that will benefit the team and contribute to BET Software's success.
  • Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team.
  • Approach your work with a spirit of creativity and curiosity, seeking new ways to improve processes and finding excitement in challenges.
  • It’s important to uphold a culture of honesty, transparency, and integrity in all our interactions. At BET Software, we value and respect our team members' different backgrounds, viewpoints, and experiences.
  • Uphold the importance of remaining accountable for your actions and decisions.
  • Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.

You Bring:

  • A minimum of 3 years’ experience working onsite supporting customers.
  • CompTIA Network+ required.
  • Experience with/in:
  • Service level agreements and maintenance.
  • Experience in networking and telecoms.
  • Experience in Microsoft suite applications.
  • Valid Driver’s Licence required.
  • Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) (advantageous).
  • Microsoft Systems Engineer (MCSE) (advantageous).
  • ITIL Foundation certification (advantageous).



« Go back to the jobs list


JobSearch South Africa Job Widget

Display job vacancies in South Africa on your website or blog for FREE!!

Get Started !!


  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.


JobSearch South Africa is your most reliable website for latest jobs in South Africa today. If you are interested in getting genuine and reviewed job vacancies in South Africa from the best companies, then you are in the right place. Browse For DPSA vacancies, Government jobs & More. You can find LinkedIn jobs and Indeed jobs, here


Job search is not an easy journey especially for job vacancies in South Africa. That is why we have engaged experts to write seasoned articles to guide your job search in South Africa. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!