Junior Desktop Support Analyst: Johannesburg - Mimecast

eg. Accountant or Accounting or Kempinski



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Job Description: Responsibilities, Qualifications, and Necessary Skills





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What you'll do 

  • 1st/2nd Line Support
  • Work spilt - (80% case management 20% project) 
  • First contact for IT support
  • Assistance with Project related work
  • Assist with office moves and other facilities tasks.
  • Support procurement activities
  • Maintain IT inventory and asset registry.
  • Ability to be proactive and highlight improvements with service/systems.
  • Respond to management tasks set.
  • Escalation of issues, with correct information
  • Onboarding/Offboarding of new staff and leavers
  • Induction of new starters
  • Test and submit feedback depending on requirements.
  • Post incident review & feedback
  • Open communications with peers and team
  • Documentation - Knowledgebase
  • Ensure SLA and KPI are adhered to.
  • Basic understanding of automation technologies               

What you'll bring 

  •  Exposure to Microsoft Windows systems and technologies
  • Intermediate Microsoft Office 365 knowledge
  • Intermediate Windows 11 Operating Systems
  • VoIP Telephony
  • Video Conferencing and A/V systems
  • Experience on an IT Service Management system like Zendesk
  • Intermediate Mac OSX knowledge
  • IOS and MDM solutions
  • Familiarization of disk encryption technologies and anti-virus solutions
  • Network connectivity and troubleshooting
  • 1-year minimum IT experience 
  • Must have worked in a medium-sized environment (200+ Users)
  • Global/remote experience
  • Excellent verbal and written communication skills
  • Excellent problem-solving skills / adept at providing a workaround
  • Able to work collaboratively within a team environment 


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