Systems Support Administrator - Hirt & Carter

eg. Accountant or Accounting or Kempinski



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Systems Support Administrator - Hirt & Carter





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1. Patiently scroll down and read the job description below.

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The role of the Systems Support Administrator is to provide technical and functional support to Business Central end-users group.

KEY PERFORMANCE AREAS:

  • Provides ERP support to all Business Central users on-prem and remotely.
  • Monitor and maintain Business Central Job Queues and system dimensions for accuracy and relevance
  • Monitors the ERP support queues and ensures tickets are moved through the support process promptly and escalated when appropriate to bring to a quicker resolution.
  • Actively identifies and investigates system issues, provides resolution and follow-up to end users
  • Proactively works to improve existing support procedures, processes, and tools
  • Conducts remote, classroom, and one-on-one ERP end-user training as needed
  • Develop open and effective communication with all users

 

QUALIFICATIONS / EXPERIENCE:

  • Bachelor’s degree in computer science, Information Technology or Financial
  • Minimum 1 year of professional experience in either help-desk support, information technology, project management and operations, financial analysis and accounting, international development and/or other related fields
  • Proven ability to learn, understand, and apply new systems and software
  • Skilled in understanding customer needs and providing quality customer service


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BEHAVIOURS & ATTRIBUTES:

  • Must have passion, drive and motivation
  • Exceptional communication skills
  • Strong critical thinking, analytical, and problem-solving skills
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