Customer Service Representative: Durban - Tracker

TRACKER requires the services of a Representative: Customer Services for the KZN region to service a VIP Group of Dealerships. The successful candidate will be a dedicated resource for this dealership group and will be responsible for all administration duties. The role is based at the Durban office.

Job description

RESPONSIBILITIES

• Process sales contracts/information
• Contracting, Loading of contracts and Voice Logging
• Maintain region records, statistics reports and targets
• Arranging and following up on scheduling of fitments
• Follow up leads/queries – Product info, account queries
• Data capturing
• General Office Administration
• Typing and processing of documentation/information.
• Providing insurance certificates
• Receive and administer incoming calls
• Provide service to both existing and prospective clients
• Providing Quotes to clients
• Provide service within the region as well as other departments/regions/staff within Tracker
• Filing of documents
• Liaise with Dealers (Halfway Group), Fitment centres, Sales, and staff at head office
• Reception and telephone duties
• Ensuring both the company and the customer's best interests are kept at heart

Minimum requirements

SKILLS AND KNOWLEDGE

• Administrative support to dealerships
• Matric with 2 years of experience in an administrative role
• Previous experience in the vehicle tracking industry would be advantageous
• Previous experience in a target-driven environment
• Attention to Detail
• Ability to prioritize and meet deadlines in a fast-paced environment
• Proficiency in MS Office & Outlook