Customer Service Representative: Durban - Tracker

eg. Accountant or Accounting or Kempinski



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Customer Service Representative: Durban - Tracker





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1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


TRACKER requires the services of a Representative: Customer Services for the KZN region to service a VIP Group of Dealerships. The successful candidate will be a dedicated resource for this dealership group and will be responsible for all administration duties. The role is based at the Durban office.

Job description

RESPONSIBILITIES

  • Process sales contracts/information
  • Contracting, Loading of contracts and Voice Logging
  • Maintain region records, statistics reports and targets
  • Arranging and following up on scheduling of fitments
  • Follow up leads/queries – Product info, account queries
  • Data capturing
  • General Office Administration
  • Typing and processing of documentation/information.
  • Providing insurance certificates
  • Receive and administer incoming calls
  • Provide service to both existing and prospective clients
  • Providing Quotes to clients
  • Provide service within the region as well as other departments/regions/staff within Tracker
  • Filing of documents
  • Liaise with Dealers (Halfway Group), Fitment centres, Sales, and staff at head office
  • Reception and telephone duties
  • Ensuring both the company and the customer's best interests are kept at heart


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Minimum requirements

SKILLS AND KNOWLEDGE

  • Administrative support to dealerships
  • Matric with 2 years of experience in an administrative role
  • Previous experience in the vehicle tracking industry would be advantageous
  • Previous experience in a target-driven environment
  • Attention to Detail
  • Ability to prioritize and meet deadlines in a fast-paced environment
  • Proficiency in MS Office & Outlook
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