Senior Manager: Business Portfolio Mngt - Transnet

Position Purpose:

The incumbent will lead, manage, direct and improve the operational systems, processes and policies in support of TNPA excellence and efficiency objectives. They will be responsible for executing the ICT Strategy, Methodology and Framework for all operational systems (e.g SAP, Integrated Port Management Systems (IPMS) etc.)

The incumbent will be responsible for owning and directing improvement projects related to the operational systems. They will be responsible for managing the operational support, maintenance, and development activities for TNPA business applications and, researching latest trends on business systems and optimising value to TNPA.

Position outputs:

• Improve the operational systems (e,g,SAP, IPMS, and own inhouse systems ) to support of TNPA's strategic objectives.
• Support better utilisation of all systems by providing a resilient backbone on which to run critical systems
• Lead and manage execution of strategies for the service delivery of SAP ERP and non-ERP applications across TNPA application portfolio.

• Manage Service Delivery using an informed approach to improve outcomes for ICT customers utilising business applications.

• Ensure quality of practice meets contractual operational level agreements (OLAs), legal obligations and Transnet/TNPA policy and procedures.

• Coordinate and participate in monitoring, review and audit processes related to Service Delivery Business Applications
• Identify and evaluate issues impacting on achievement of Business Application objectives and to continue to improve services.

• Manage ITIL-based incident, problem, and configuration management, and ensure release and version control standards are implemented across all business application systems.

• Takes a leadership role in setting service direction, ensures standards and security policies are maintained and systems and solutions are compatible with TNPA standard information systems architecture, tools, policies, and procedures.

• Develops support plans and implementation strategies to meet the ICT needs of all end users.
• To manage application budgets effectively.
• To manage change due to changes in applications across the business.
• To manage all contracts and service level agreements (SLAs) with suppliers and partners in providing efficient service for the Applications supported.

• To manage the availability, reliability and efficiency of business applications.
• To develop application roadmaps in line with TNPA applications standards.

Qualifications & Experience:

• Degree in Computer Science/ Information Systems/ Financial Information Systems/ Business Information or Post Graduate Diploma in IT.

• ITIL Certification
• 10 years' experience in at least two ICT disciplines in a multi-tier environment, with which 5 Years’ experience in a management role.

• At least 2 Years experience in systems development role.

Competencies:

Knowledge required:

• Knowledge of port business is an advantage.
• Exposure to multiple, diverse technical configurations, analysis and design.
• Understanding the vision, goals and critical success factors and other performance measures of TNPA in order to ensure that information is made available to support these.

• Understanding of the core capabilities and functions of SAP S/4Hana .
• Expertise in MS Excel and PowerPoint
• Optimises business performance
• Familiarity

Skills required:

• Highly effective communication, presentation, and interpersonal skills.
• Strategic planning and reporting
• Conceptual and analytical thinking
• Ability to review project artifacts and ensure a good implementation.
• Understanding of Scrum and Agile principles and practices.
• Knowledge of multiple relational database platforms
• Ability to make critical decisions independently
• Proven ability to constructively influence without direct authority, including those senior to you.
• Deep understanding of insights-driven/lead decision making.
• Risk Reward thinking
• Adopting Practical Approaches
• Manages risk and compliance
• Empowers and develops others

Attributes required:

• A good understanding of the range of IT operations
• Display excellent levels of client engagement
• Service-orientated in nature
• Broad understanding of project management principles
• Strategic in nature with the ability to improve the efficiency and functioning of the team
• Role models the culture and values, embraces diversity
• Exploring possibilities
• Developing strategies