Smith+Nephew Customer Service Graduate Recruitment 2023

At Smith+Nephew, we believe in our products. We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited!

An excellent opportunity has arisen within our Customer Service Division for a Graduate in Cape Town. This role reports into the Customer Services Manager with its main focus being on the effective, efficient and accurate receipt and transcription of telephonic and other orders from both internal and external customers.

Sound Exciting? We believe so!

Essential Job Functions

Key Performance areas:

• Manage all customer emails and telephone calls within the required response times.
• Process all customer orders within 24 hours to meet customer’s SLA and expectations.
• Enter all transactions accurately first time and ensure delivery of product within time frames as stipulated by the customer to meet customer expectations.
• Ability to prioritize and plan daily workload to meet customer expectations and departmental goals and objectives.
• Ensure good document management and adherence to all document control regulations.
• Develop strong relationships with customers and provide positive and professional customer service and support.
• Respond to customers’ enquiries and manage disputes within the required response time.
• Use initiative and be proactive in resolving customer queries promptly. Seek assistance from the Team lead when needed to determine appropriate solutions.
• Utilize all customer & external third-party systems/ portals as required in order to perform daily duties.
• Foster strong relationships with Sales and Marketing, Finance, Supply Chain, Logistics and Warehouse staff.
• Collaborate with colleagues and ensure cross-skilling and best practice sharing on a continuous basis.
• Assist with supplying data for daily/weekly/ monthly management reports as required.
• Establish a professional image on behalf of the department and company.
• Attend all relevant training sessions as required and develop skill sets and knowledge.

Requirements

• Bachelor of Commerce Degree or similar