Junior Officer: Customer Service (C&B) - Absa Bank
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Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.
Job Description
Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
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Support the development and maintenance of processes in the Customer Services Centre: Adhere to all processes in the CMP Customer Services Centre and identify opportunities to improve Client Servicing processes
Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements
Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
Self-development: Owning and being proactive about own training and development
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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