Personal Assistant - Nedbank

Job Purpose

To perform a supporting and cohesive role to the Executive and the business by executing, organizing and coordinating all administrative functions to optimize the Executive's time, thereby ensuring the Executive's efficiency and effectiveness to focus on strategic deliverables.

Job Responsibilities

• Coordinate executive / senior management meetings, collate required information, ensure that required packs are combined and loaded onto the system and submissions are followed up on; and that documents are compared, merged and formatted in line with requirements, to prepare Executives and attendees.
• Responsible for taking minutes of meetings, tracking action items, consolidating, and providing feedback to relevant stakeholders/committees.
• Plan, organize, and anticipate requirements, well in advance, to support the relevant Executive by providing high-level administrative support.
• Collate information and coordinate initiatives for the Executive team to ensure their strategic deliverables are met.
• Manage the Executive's diary effectively, to optimize time by taking cognizance of business priorities when planning and organizing events and meetings.
• Ensure technical support and was responsible for troubleshooting for executives, as well as meeting participants.

• Keep abreast of technology requirements, adhering to privacy and confidentiality requirements.
• Ensure that the documents and templates conform to Nedbank standards.
• Responsible for the coordination of the performance review processes for the Executive and direct reports.
• Coordinate all respective requirements for performance reviews and 1:1's to ensure timeous submission to ME Wealth.
• Responsible for executing and managing a variety of projects and events for the Executive.
• Prioritize conflicting needs, handle matters efficiently, and follow through on projects to successful completion.
• Coordinate all logistical aspects of internal and external events/meetings.
• Prioritize and follow up on issues and concerns addressed to the Executive, including those of a sensitive or confidential nature.
• Arrange detailed travel plans and required documentation.
• Manage records by capturing, screening and storing correspondence, data and responses utilizing relevant database and filing systems.
• Perform general office administrative functions and manage adhoc queries/correspondence and tasks effectively.
• Monitor Executive inbox and deal with any correspondence that can be managed on behalf of the Executive and address matters or escalate concerns using discretionary decision making.
• Ensure all calls are appropriately screened and routed and answered in a timeous and professional manner.
• Reconcile personal and business expenses on relevant systems.
• Utilize systems for procurement from approved vendors.
• Maintain discretion and confidentiality by adhering to the Nedbank values.
• Minimize risk to the bank by adhering to policies and procedures.
• Support diary management for COO and direct reports: strong on following through and keeping the team aligned to deliveries.

People Specification

• Strong communication and relationship-building skills.
• Management and Planning of Events for team.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 7 - 10 years of experience
• 5 years experience as an Executive Personal Assistant to an Executive Member.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Business writing
• Cluster specific operations
• Data analysis
• Governance, Risk, and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge

Behavioral Competencies

• Adaptability
• Communication
• Collaborating
• Customer Focus
• Decision Making
• Managing Work