Jobs : iStore Trainer - Core Group

eg. Accountant or Accounting or Kempinski



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Description

To arrange and conduct events in the iStore ensuring that potential customers receive hands-on experience with the latest Apple technology and its potential applications. To coach and assess iStore employees on work instructions, policies and procedures

Requirements

  • Matric 
  • Relevant Tertiary qualification (Preferably Train the Trainer)
  • Proven track record in a retail environment doing sales and presentations

Duties:

  • Provide expert knowledge, train and demonstrate products and applications to employees and potential customers 
  • Delivering training programmes in both a formal (e.g. a classroom) or informal (e.g. floor-walking) setting;
  • Managing the delivery of training 
  • Develop and analyse Events/training reports and communicate to iStore leader
  • Daily reconciliation of training/events attendance
  • Assist with the execution of financial admin for iStore Training, events and paperwork 
  • Perform stock takes on sales floor
  • Manage training and events assets 
  • Keeping up to date with developments in training by research, going to meetings and attending relevant courses;
  • Preparing the learning environment and resources, including setting up IT equipment where appropriate;
  • Liaise with service providers to solve technical and asset problems 
  • Evaluating the effectiveness of training 
  • Resolve iStore customer complaints
  • Advise and assist customers with returns
  • Achieve iStore team and individual sales and business targets
  • Prepare and process quotations 

Personal Attributes:

  • Flexibility 
  • Excellent interpersonal skills
  • Presentation and public speaking abilities
  • Time management skills
  • Customer service orientated
  • Team orientation 

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