Customer Service Coordinator - Alpla Packaging

What you will enjoy doing

• Ensure that customer orders are handled starting from the order confirmation until the loading of products as per the agreed delivery time and that trucks are organized to ensure shipment
• Receive customer orders, enter them into ALPLAPROD and where necessary, send order confirmations back to the customer
• Prepare invoices and get customer credibility checks by finance so that orders can be dispatched
• Ensure that transport/freight companies are informed on time for trucks to be on site.
• Prepare all the relevant documentation, especially for export orders.
• Prepare all the relevant pick documents for delivery to ensure that the personnel from the finished goods warehouse can physically prepare the products for loading and dispatch
• Work closely together internally with the Planner on one side and with the personnel from the finished goods warehouse area on the other side.

What makes you great

• Grade 12 (tertiary qualification advantageous)
• Experience with customer service in a B2B environment (not retail)
• Excellent skills in ERP software (ALPLAPROD preferred)
• Good with numbers, experience in data analysis and efficient in using computer systems
• Excellent communication skills in English and Local language
• Strong customer focus and good communication skills towards customers and in difficult circumstances (late deliveries, addressing re-planning necessities, etc.)

What you can expect working with us

• Market-related salary

• Professional working environment

• Employee Assistance Program