Jobs In Eastern Cape 2022
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
MAIN JOB PURPOSE
Technical support, maintenance, trouble shooting on Desktop equipment for a customer in the Banking industry. Act as a liaison, provide support services and resolve any emerging problems that our clients might face with accuracy and efficiency. Candidate will be based onsite at the client.
- Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
- First time fix rate and recall rate under the stipulated requirements.
- Maintain customer relationship.
- Be productive based on the calls allocated to them.
- Ensure that they comply with all Quality Management System (QMS) procedures provided by the Team Leaders.
- Complete administration within time frames as per policies.
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- Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
- Technical support, maintenance, troubleshooting
- Ensure that all policies and procedures are followed according to the company requirement.
- Matric or other equivalent qualification (NQF 4)
- A + and N + Qualification
- Strong Soft Skills
- Must have a valid driver's license and own reliable car
- Must have experience in a corporate environment experience
- 2 years’ experience in maintaining desktop equipment in an IT environment
- Computer literate in relevant operating system
- Fault-finding techniques
- MS Office
Successful incumbent must be based in Port Elizabeth!
- National Certificate Level 4 (N4) / Grade 12 (Required)
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- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.