Support Technician - Altron Bytes Systems Integration

eg. Accountant or Accounting or Kempinski



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MAIN JOB PURPOSE

Technical support, maintenance, trouble shooting on Desktop equipment for a customer in the Banking industry. Act as a liaison, provide support services and resolve any emerging problems that our clients might face with accuracy and efficiency. Candidate will be based onsite at the client.

KEY RESPONSIBILITIES

  • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
  • First time fix rate and recall rate under the stipulated requirements.
  • Maintain customer relationship.
  • Be productive based on the calls allocated to them.
  • Ensure that they comply with all Quality Management System (QMS) procedures provided by the Team Leaders.
  • Complete administration within time frames as per policies.

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  • Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
  • Technical support, maintenance, troubleshooting
  • Ensure that all policies and procedures are followed according to the company requirement.

Requirements: Qualifications

  • Matric or other equivalent qualification (NQF 4)
  • A + and N + Qualification
  • Strong Soft Skills
  • Must have a valid driver's license and own reliable car
  • Must have experience in a corporate environment experience
  • 2 years’ experience in maintaining desktop equipment in an IT environment

Skills

  • Computer literate in relevant operating system
  • Fault-finding techniques
  • MS Office

Successful incumbent must be based in Port Elizabeth!

Education

  • National Certificate Level 4 (N4) / Grade 12 (Required)

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Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you below. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

INFORMATION YOU MIGHT FIND USEFUL

#1, 13 Reasons Why Your CV Will Get Rejected
#2. How To Write A Perfect CV
#3. How To Write The Perfect Cover Letter
#4. Smart Ways To Answer Standard Job Interview Questions
#5. Fully Funded Scholarships to Study Abroad
#6. How to make Money Online

How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online


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