Administrator, Client Control - Nedbank

Job Purpose

To perform administrative related processes within the business unit in accordance with authorised mandates; policies and procedures as required; in line with Nedbank strategy

Job Responsibilities

• Achieve business results by creating & maintaining clients on trading platforms.
• Administer day-to-day functions in Market Operations
• Balance back the system and the model through regular reconciliations.
• Ensure client satisfaction by meeting deadlines as per SLA’s

• Meet client needs by building and maintaining sound professional relationships and adhering to Service Level Agreements (SLA's).
• Develop collaborative internal relationships by understanding each others roles.
• Build interdepartmental relationships through informational sharing.
• Maintain high standards of business ethics by adhering to Codes of conduct, policies and procedures, regulatory requirements, client limits.
• Manage risks by reporting and/or escalating any identified risks timeously.
• Prepare, process, and reconcile all activities in accordance with all processes and procedures by adhering to cut off times.
• Update the dashboard by compiling daily statistics
• Keep abreast of legislation and other industry changes that impact one role by reading the relevant newsletters, and websites and attending workshops & roadshows.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with the team and stakeholders.
• Ensure that your own contribution and participation contribute to the achievement of team goals.
• Create and manage your own career through the guidance and support of management, department, and colleagues.
• Improve personal capability and stay abreast of developments in the field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practised and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity, and team success through constructive participation in a diverse team and sharing knowledge with the team. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. training/awareness on digital forensic examination to external parties on a pro bono basis).
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting the implementation of tools, policies and procedures.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in Accounting / Finance/ Financial Markets

Type of Exposure

• Managed Relationships
• Provided Client Service
• Provided Administrative Support
• Completed Reports and Achieved Budgets
• Developed and Implemented Communications Strategy
• Managed Self
• Managed own Career

Minimum Experience Level

• 5 - 10 years general administrative experience
• Experience in Financial Markets

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Financial Acumen
• Relevant product knowledge
• Knowledge of risk
• Relevant system knowledge

Behavioural Competencies

• Adaptability
• Building Customer Loyalty
• Continuous Learning
• Collaborating
• Work Standards
• Managing Work