Customer Services Agent - Frulact

eg. Accountant or Accounting or Kempinski



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FRULACT is a business group positioned as a top-ranked innovative company in the supply of added value ingredients for the food & beverage industry, focused on fruit preparations, plant-based and other speciality ingredients.

We are looking for a Customer Services Agent for our Customer Services Department.


RESPONSIBILITIES

  • Monitor, correct and guarantee sales forecast information updated in the system;
  • Supply coordination, with your intervention ensuring that the contribution of the remaining areas of the supply chain (Procurement, Purchasing, R&D, Production, Quality) is focused on customer response

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  • Keeping the customer updated on all processes related to the supply plan;
  • Insertion and monitoring of customer complaints and their intervention should ensure their closure and response to the customer in a timely manner;
  • Inform the commercial manager of supply failures
  • Reception and launch of orders in the computer tool “order management”
  • Change orders by classifying the respective reasons
  • Critical analysis of orders received, informing the Client Agent of unusual situations
  • Issuing invoices and other documents related to Frulact's commercial transactions, namely the respective support to export processes
  • Proceed to the customer service file



PROFILE

  • Effective communication
  • Professional Experience in the function or similar function for 1 - 3 years
  • Willingness to work overtime as the function requires
  • Ability to work well under pressure

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  • Team worker
  • Own transport and valid driver’s licence
  • Fluent English writing and communication skills
  • Computer literate and efficient on of Microsoft Office as well proficient on SAP
  • Minimum Secondary school qualification/Diploma in Customer Services or similar will be advantageous


Location: Pretoria, South Africa

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How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online


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