Junior Systems Support (HR & Finance) - Mr Price Group
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We’re looking for a Junior Systems Support team member in our Technology team.
You’d be providing first level support for our HR & Finance Business Applications by investigating errors encountered in the application and the database.
What experience we are looking for?
- Relevant IT Diploma or Degree
- 1+ Year experience in an HR or Finance support environment with strong skills in
- SQL & Data Analysis
- MS Excel
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A day in your life?
Incident Management
- Ensure the timeous and effective response to first line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
- Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
- Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with Support & IT teams
- Ensure incidents are resolved as per SLA agreement
Risk Management
- Ensure Access and Master data to all applications are managed accurately
- Proactively review all environments to ensure the mitigation of risks
- Address risks identified by Internal and External audit .
- Ensuring compliance with best practice and standards
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Customer and Stakeholder Management
- Build a sustainable working relationship with customers to ensure good customer service
- Work with both internal and external teams to drive root cause resolution of incidents logged
- Application Environment Monitoring
- Daily monitoring of our Application Environment and Integrations between applications
- Weekly/Monthly/Quarterly/Half Year/Annual Systems Tasks monitored and actioned
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