Customer Service Representative - Essity
Customer Service Jobs In South Africa 2024Jobs In South Africa 2024
A Must Read Article: 10 checks to identify fraudulent or scam job offers
Free Tuition Scholarships to Study in UK, US etc.
Click here to join us on Telegram
1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
What You Will Do
-
Accurate timeous collection and reporting of key performance activities for the department;
-
Conduct daily audits on order entry, pricing, master data and corporate email boxes;
-
Measure and track the output of all department activities;
-
Conduct root cause analysis and identify areas of service improvement;
-
Standard Operating Procedure (SOP) management and maintenance for the department;
-
Manage the E-commerce platforms for orders, stock levels and fulfilment on the backend;
-
Updating of last-mile on E-commerce orders (dispatch and delivery to the customer);
-
Manage the Jobst MTM order process from receipt of order to delivery to the customer
-
Monitoring and managing the E-commerce return process.
-
Work cross-functionally within the team as the need arises.
ADVERTISEMENT
CONTINUE READING BELOW
Who You Are
-
Must have matric. Preferably with a post-matric qualification in the relevant field of Customer Services, Supply Chain or Business Administration;
-
Minimum of 3 years experience in reporting, data analysis and E-commerce in a similar Customer Services Representative or Administrator role within the Medical Device and FMCG industry;
-
Proficient in Microsoft Office with recent Advanced Excel experience,
-
SAP experience and exposure to Data Entry Tools - B1, BW and AP1 (or similar);
-
Must have excellent verbal and written communication skills and be fluent in English;
-
Must have analytical skills to extrapolate, analyze and present data for effective business decisions.
-
Display excellent numerical reasoning with high attention to accurate details and deadline-driven.
What We Can Offer You
At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose. Essity is an equal opportunity employer.
ADVERTISEMENT
CONTINUE READING BELOW
« Go back to the jobs list
HOW TO APPLY
RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY
JobSearch South Africa Job Widget
Display job vacancies in South Africa on your website or blog for FREE!!
Disclaimer
- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.