Administrator, Nedfleet - Nedbank

Job Purpose

Responsible for authorisation of repairs and maintenance on client vehicles. Negotiate with merchants and manufacturers to obtain optimum benefits/discounts in terms of repair costs. Control maintenance spend per vehicle. Conform to laid down policy and procedures

Job Responsibilities

• Verify vehicle make and model and check if vehicle is still under warranty to determine aspects to be authorised.
• Check history of vehicles to determine repetition of repairs and ensure that no repeat repairs is undertaken and costs contained.
• Collate and analyse quotations and make recommendations. Ensure all quotes are in line with national norms and benchmark prices.
• Operate within approved operational mandates and parameters.
• Liase with manufacturers to assist in policy and goodwill claims
• Negotiate on behalf of the client, competitive maintenance and repair prices.
• Respond to telephone queries within the agreed service level agreements in a professional manner.

• Fax authorisation confirmation to merchants when required.
• Highlight excessive expenses on maintenance and repairs on vehicles to the helpdesk manager.
• Resolve all Helpdesk queries i.e. merchant queries, card queries and report queries. This includes the actioning of e-mails. Refer vehicles and merchants not on the system to the helpdesk manager.
• Issue card authorisations for damaged cards.
• The helpdesk is a 24-hour service, which operates 7 days a week. Shifts or being on call will be necessary on an alternate basis

Essential Qualification

• Diesel / Petrol Mechanic Diploma

Minimum Experience Level

• 3 - 5 years senior admin level in financial services industry

Behavioural Competencies

• Adaptability
• Communication
• Collaborating
• Customer Focus
• Decision Making
• Managing Work

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures

• Business terms and definitions
• Business writing
• Cluster specific operations
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge

Type of Exposure

• Working independently or with a group to identify alternative solutions to a problem
• Completing various administrative duties (e.g.; answering phones; making copies; filing)
• Sharing information in different ways to increase stakeholders understanding
• Tracking cost against a budget
• Capturing data
• Checking accuracy of reports and records
• Drafting reports
• Building and maintaining effective relationships with internal and external stakeholders
• Working with spreadsheets