Customer Support Technician - Rectron

eg. Accountant or Accounting or Kempinski



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The main purpose of this job is to ensure that returned faulty stock is repaired/tested efficiently and effectively in order to be able to meet SLA requirements set by the vendor and by Rectron and ultimately ensure customer satisfaction.

Outputs and Responsibilities:

  • Timeously assess and repair jobs
  • Ensure set KPI’s are reached and maintained
  • Ensure effective customer communication
  • Effective follow-up and Job checking
  • Report any incompatibility of products to management
  • Execute Rectron standards of excellence in all work completed.
  • Build good relationships with staff and customers, display a courteous and helpful attitude at all times.
  • Assist with other job-related duties as and when required
  • Other duties as specified by your line manager
  • General admin and housekeeping

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Education/Qualification

  • Matric
  • Relevant Technical Qualification: A+/ N+ / Server

Skills and Competencies

  • Attention to detail
  • Problem Solving
  • Understanding of gross technical problems
  • Strong ability to work according to a time line and schedule
  • Ability to work under pressure
  • Well disciplined’ individual
  • Ability to effectively diagnose failures ensuring a low return rate

Experience (experience required for the job)

  • Minimum of 2-3 years’ experience in a technical environment
  • Good Knowledge on Servers, IT Hardware and Networking

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How To Apply

Interested applicants should:

Click Here To Visit The Official Website To Read More & Apply Online


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