Customer Service Agent - Stanley, Black and Decker

eg. Accountant or Accounting or Kempinski



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.


Customer Service Agent - Stanley, Black and Decker





A Must Read Article: 10 checks to identify fraudulent or scam job offers

Free Tuition Scholarships to Study in UK, US etc.

Click here to join us on Telegram

1. Patiently scroll down and read the job description below.

2. Scroll down and find how to apply or mode of application for this job after the job description.

3. Carefully follow the instructions on how to apply.

4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.


JOB PURPOSE

Be the first and main contact person for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until the requests and disputes are resolved.

  • Ensure the processing of orders from validation to dispute resolution
  • Ensure contact with customers via email and phone
  • Collaborate internally to ensure customer satisfaction

KEY RESPONSIBILITIES

Contribute to Financial Performance

  • Be a force of proposal for simplifications, improvements, automation that would make our processes more efficient
  • Ensure compliance with procedures in all circumstances (CFIN entry, duties segregation of rules, etc. )


ADVERTISEMENT

CONTINUE READING BELOW


Be a Business partner

  • Communicate with sales teams about the problems inherent to their customers
  • Know and master the products and catalogues of your domain

Get the basics right

  • Ensure daily processing, integration and unblocking of all orders received
  • Follow the complete cycle of the order, from its receipt to its delivery
  • Ensure the proper management of the book
  • Take prompt action with customers as soon as a matter arises (quality problems, delays, significant disruptions, etc.)
  • Inform management in the event of significant or unusual deviations
  • Ensure mass processing on order books (cleaning, product transitions, etc.) - Generate export documents and coordinate shipments

Develop the client Relation

  • Respond to customer queries via email or phone
  • Seize disputes in CFIN and resolve dispute situations (claims related to deliveries, deductions, returns, pricing conditions) in coordination with the concerned teams (commerce - DC - pricing ...)

Develop the Team

  • Share your skills and knowledge in a team spirit and perspective of continuous improvement


ADVERTISEMENT

CONTINUE READING BELOW


TECHNICAL COMPETENCIES & SKILLS

  • Bachelors Degree or equivalent
  • Fluency in English
  • Good understanding of SAP (CFIN is a plus)
  • Comfortable with Excel (basic formulas / TCD)
  • Basic knowledge and understanding of supply chain
  • Knowledge of incoterms, constraints and export documentation of FSA

BEHAVIORAL COMPETENCIES & SKILLS (SOFT SKILLS)

  • Ability to work in a team
  • Organizational skills
  • Diligence
  • Ability to manage diverse tasks
  • Excellent interpersonal skills for internal and external relations
  • Stress resilient
  • Customer orientation and a service mindset

Other Remarks

All associates in Stanley Black & Decker must;

  • Live the Stanley Black & Decker Leadership Values


ADVERTISEMENT

CONTINUE READING BELOW


(Courage & Innovation, Agility & Performance, Inclusivity & Collaboration, Integrity & Accountability)

  • Follow all policies applicable at any given time
  • Follow the EHS standards
  • Embrace the SFS principles
  • Follow the DOA (Delegation of authority) applicable at any given time
« Go back to the jobs list


RELATED JOBS >> CLICK A JOB BELOW TO VIEW & APPLY



ADVERTISEMENT

CONTINUE READING BELOW




Before you look at how to apply for the job, take a look at the recommended career resources and guides we have for you. It is always good to prepare yourself for your dream job. Carefully read the articles and proceed to apply.

How to Apply

Click here to apply >>

JobSearch South Africa Job Widget

Display job vacancies in South Africa on your website or blog for FREE!!

Get Started !!


Disclaimer

  • Do not pay any fee to any Recruiter.
  • The Recruiter may amend, delete or expire jobs at any time without notification.
  • The Recruiter reserves the right not to proceed with filling the position.
  • An application will not in itself entitle the applicant to an interview.

DSPA VACANCIES & GOVERNMENT JOBS IN SOUTH AFRICA TODAY

JobSearch South Africa is your most reliable website for latest jobs in South Africa today. If you are interested in getting genuine and reviewed job vacancies in South Africa from the best companies, then you are in the right place. Browse For DPSA vacancies, Government jobs & More. You can find LinkedIn jobs and Indeed jobs, here

TOP CAREER ARTICLES FROM EXPERTS

Job search is not an easy journey especially for job vacancies in South Africa. That is why we have engaged experts to write seasoned articles to guide your job search in South Africa. We cover interviews, cover letters, CVs, aptitude tests, workplace life, entrepreneurship, personal finance and more. Check out our career articles page today!

Top