Customer Service Agent - WNS Global Services
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Job Description
- Identify and understand customer needs to consistently provide a high-quality service.
- Follow clear instructions and guidelines to investigate, resolve and process high volume customer inquiries in a timely and effective manner.
- Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
- Provide accurate information on products and services to clients to ensure consistency across the organization.
- Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
- Operate customer-related information systems to maintain and secure records.
- Contribute to the success of the team and the business by achieving personal targets.
- Adhere to the company and department standards, policies, and procedures.
Qualifications
- Grade 12 / Matric
- Minimum of 6 months call center experience in a service environment
- UK call center experience advantageous
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Additional Information
Required Skills:
- Computer literacy
- Proficient in MS Word, Email and good typing speed
- Neutral accent with excellent verbal and written English communication skills
Competencies:
- Customer service orientation
- Results-driven
- Quality focus
- Ability to work under pressure
- Ability to adapt to constant changes
- Ability to work in teams
- Empathetic
HOW TO APPLY
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- An application will not in itself entitle the applicant to an interview.