Capitec Bank Customer Service Jobs in Gauteng
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Purpose Statement
To process, investigate and resolve customer complaints and queries in an efficient manner
To provide a high level of service and improve the customer experience for Business Banking customers
Experience
Minimum:
2 years’ experience in a complaint/query resolution capacity
Customer care and service protocol (including telephone query resolution etiquette)
Ideal
2+ years banking experience, in a complaint/query resolution capacity
Customer service experience and administration in a Business Services environment
Exposure to BaNCS, Debit Card (Postilian), Credit Card systems (CQLS) advantageous
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Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Certification in Communication or Communication
Knowledge
Minimum:
Knowledge of banking products
Customer services principles
Complaint / query resolution processes
Ideal:
Call centre processes, systems and procedures.
Understanding of business services and banking products
Good understanding of the entire MBL product and service range
Skills
Communications Skills
Attention to Detail
Problem solving skills
Influencing Skills
Interpersonal & Relationship management Skills
Competencies
Persuading and Influencing_Negotiating Agreements
Coping with Pressures and Setbacks_Maintaining Work-Life Balance
Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
Analysing_Evaluating and Implementing Ideas
Persuading and Influencing_Making Convincing Arguments
Coping with Pressures and Setbacks_Managing Stress
Following Instructions and Procedures_Accepting Direction
Analysing_Using Math
Working with People_Sharing Information
Analysing_Working with Financial Information
Delivering Results and Meeting Customer Expectations_Serving Customers
Following Instructions and Procedures_Following Policies and Procedures
Working with People_Resolving Conflict
Working with People_Adapting to Others
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Working with People_Showing Caring and Understanding
Analysing_Critical Thinking
Analysing
Persuading and Influencing
Presenting and Communicating Information
Delivering Results and Meeting Customer Expectations_Delivering High Quality Work
Following Instructions and Procedures
Analysing_Testing and Troubleshooting
Analysing_Reading Effectively
Following Instructions and Procedures_Managing Risk
Following Instructions and Procedures_Managing Time
Working with People_Teaching
Coping with Pressures and Setbacks
Working with People_Demonstrating Appreciation
Presenting and Communicating Information_Communicating Effectively
Working with People_Demonstrating Self-Insight and Awareness
Working with People_Attentive Listening
Working with People_Building and Supporting Teams
Working with People_Assessing and Understanding People
Following Instructions and Procedures_Managing Meetings
Working with People_Managing from a Distance
Coping with Pressures and Setbacks_Displaying Confidence and Composure
Persuading and Influencing_Making a Strong Impression
Working with People_Supporting Coworkers
Following Instructions and Procedures_Working Safely
Analysing_Thinking Broadly
Presenting and Communicating information_Presenting and Public Speaking
Coping with Pressures and Setbacks_Demonstrating Tenacity and Perseverance
Analysing_Solving Complex Problems
Delivering Results and Meeting Customer Expectations_Championing Customer Needs
Delivering Results and Meeting Customer Expectations
Working with People
Conditions of Employment
Clear criminal and credit record
Willing to work regular shifts or weekends or rotational standbys
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