Information Technology Technician - Bowmans

eg. Accountant or Accounting or Kempinski



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Purpose:

Provide timely and efficient support to the employees of the Firm on hardware, software, audio/visual events, and special IT-related requests.   

Key Accountabilities

User Support:

  • Support new starters
  • Monitor all incoming help desk calls
  • Encourage all calls to be logged
  • Attend to all calls timeously and professionally
  • Escalate queries where necessary
  • For escalated queries, keep the user updated on progress
  • Collect equipment from users if urgent

Prepare for new starters Audiovisual events:

  • Setup new starters
  • New laptop and desktop installs via SCCM
  • Replace and exchange laptops and desktops
  • Setup loan laptops and desktops
  • CA Laptop setups in advance

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Prepare for leavers:

  • Arrange and collect leavers equipment

Repair and maintain:

  • Conduct repairs timeously on both hardware and software
  • Log a call with the supplier if repairs cannot be done in-house.
  • Supply loan equipment to users where appropriate.
  • Place warranty calls with Dell and follows up

Data Centre:

  • Swop tape backups as requested
  • Ensure no warning alerts
  • Ensure server room environment is optimal and tidy

IT Projects:

  • Contribute to IT projects as required

Inventory:

  • Maintain adequate levels of IT stock. This includes both consumables and hardware
  • Report hardware levels to Help Desk Team Leader/IT Manager
  • Full Stock control when handing over

User Moves:

  • Re-connect desktop/laptop, phone, and printer

Install software for users

Experience and Qualifications:

  • Senior Certificate essential
  • CompTIA A+ N+ essential 
  • 3-4 years with a good understanding of computer hardware and software (windows based operating systems and Microsoft Office applications).
  • Good written and verbal communication skills
  • Effective client service orientation
  • Ability to communicate technical information to non-technical people

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Competencies

  • Analytical Thinking
  • Client Focus
  • Initiative
  • Interactive communication
  • Problem-solving
  • Resilience
  • Teamwork

Bowmans is committed to achieving the objectives set in its transformation charter, and the targets in its employment equity plan. All recruitment decisions will be taken with due consideration being given to these objectives.

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How To Apply