Customer Service Agent (Ticket Sales) - FlySafair

eg. Accountant or Accounting or Kempinski



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FlySafair requires the services of a Customer Service Agent (Ticket Sales) that will report to the Base Manager: Airports and be based at Port Elizabeth International Airport.

 

RESPONSIBILITIES:

  • Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;
  • Manage flight delays and or cancellations;
  • Handle and safeguard of confidential information.

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REQUIREMENTS:

  • Grade 12;
  • Airport experience and ticket sales within an aviation concern;
  • Excellent written and verbal command of the English language including proper phone etiquette;
  • Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
  • No criminal or credit record;
  • Able and willing to work on weekends, public holidays and flexible hours as required;
  • Own transport would be an advantage.

 

PERSONAL ATTRIBUTES:

  • Punctual;
  • Excellent understanding of delivering great customer service;
  • High degree of patience and assertiveness
  • Conflict resolution skills;
  • Trustworthy, professional and reliable, including dealing with confidential information;
  • The ability to work well under pressure;
  • Practice good time management and willingness to work longer than normal hours;
  • Remains focused in order to handle objections;
  • Customer focused and service orientated.

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APPLICATION GUIDELINE:

  • All external applicants, please apply via our website: www.FlySafair.co.za;
  • No external email applications will be considered.
  • Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful

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