Technical Support Agents at 1-Grid
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1. Patiently scroll down and read the job description below.
2. Scroll down and find how to apply or mode of application for this job after the job description.
3. Carefully follow the instructions on how to apply.
4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.
Technical Support Agents provide technical support, advice and assistance to Support Agents and customers with technical, hardware and software system problems. In this role, you will develop and/or promote technical solutions which support the business requirements.
Duties and responsibilities
- Providing technical support to customers via live chat, tickets or telephone
- Register, transfer and update domains
- Understanding of DNS with exposure to tools such as tracert, ping, Telnet and WHOIS
- Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
- A basic understanding of CMS, firewalls and databases
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Key competencies
- Customer-focused and brand awareness
- Good communication skills
- Self-motivated and self-disciplined
- Ability to work independently and within a team
- Time management skills
- Attention to detail
- Deadline and target driven
Requirement
- Matric certificate
- Experience in customer support
- Previous experience in web hosting or server administration (advantageous)
- Good phone etiquette
- Excellent command of English .
Salary –Basic + Compensation per contact
HOW TO APPLY
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- Do not pay any fee to any Recruiter.
- The Recruiter may amend, delete or expire jobs at any time without notification.
- The Recruiter reserves the right not to proceed with filling the position.
- An application will not in itself entitle the applicant to an interview.