Switchboard Operator at CSIR

The CSIR has a vacancy for a Switchboard Operator in Strategic Communication Portfolio. The incumbent will route calls to the relevant individuals or departments within the CSIR. This position is based in Pretoria.

Key responsibilities:

• Screen and route calls to the correct person and relay the messages received;
• Inform management or security of any suspicious call;
• Respond to incoming calls in the prescribed manner as determined by the service standards;
• Take all messages accurately and relay those promptly to the relevant personnel;
• Keep abreast with CSIR daily activities, CSIR policies and procedures in order to enable responding to clients;

• Promote a first-class corporate image and a friendly but professional approach;
• Maintain an updated list of important contacts and information list of services, departments and staff members;
• Prioritise emergency calls and ensure that such messages are delivery to the recipients;
• Prompt and friendly response to switchboard queries;
• Assist with any telephone related duties required by management;
• Train switchboard temp when necessary.

Qualifications, skills and experience:

• A National Diploma in Administration or related field;
• At least three years secretarial experience and/or administration experience;
• Customer service and office management experience;
• Strong organisational and time management skills;
• Knowledge management and record keeping experience;
• Strong communication and interpersonal skills;
• High computer literacy and proficiency in all key software packages;
• Proficient in written and spoken English.