Medical Underwriter at MiWayLife

MiWayLife (MWL) is dedicated to supporting, growing and empowering clients with affordable, easy, and suitable solutions, primarily through contact centre channels. We have approximately 120 contact centre agents, all dedicated to meeting the financial needs of our clients.
MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:

• offer its customers excellent service, superior value products, and fair treatment always;
• be the employer of choice; and
• be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiWayLife’s company culture embodies “Life Insurance reimagined” with a value-based focus on Professionalism, Freedom, Attitude, Energy and Accountability. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and turn the industry on its head.

What will you do?

This is a specialist position that reports directly to Team Leader: Medical Underwriting. The role is accountable for the assessment and execution of a compliant and effective medical underwriting function in support of mainly sales from a medical underwriting perspective, but it includes support to claims and service functions.

Key responsibilities include;

• Assess and execute medical underwriting to support;
• Telephonic support for sales
• Review of referred underwriting quotes;
• Facilitating communication of medical declines to clients;
• QC/QA referrals
• Client policy amendments with underwriting changes/impact (Servicing)
• Claims process

What will make you successful in this role?

Qualification and experience

• Grade 12 or preferably business or commerce degree/diploma
• Experience in financial distribution services/sales/call centre environment
• Experience in processing of new business in a life insurance
• 2-3 years underwriting experience
• Nursing or medical background experience
  
  

Knowledge and skills

IT :

MS: Office (Excel, Word, PP, Outlook)

MIS

Business:

• Financial services industry knowledge
• Financial services product knowledge
• Relevant regulatory legislation and compliance knowledge
• Policy contracts governances, clauses, cover
• Underwriting processes and guiding principles (advanced)
• Medical/health assessment indicators and metrics
• Call centre and sales processes
• Quality and Risk monitoring processes
  
  

Personal attributes

• Cultivates Innovation
• Client Focus
• Drives Results
• Collaborates
• Flexibility and Adaptability
• Decision quality
• Communicates effectively
• Financial Acumen
• Plans and aligns Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation
MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.