Assistant Front Office Manager at Fancourt Country Club

The Front Office departmentis now accepting applications for an Assistant Front Office Manager – someone with drive and passion for the industry, the ability to lead a team and to maintain the Leading Hotel of the Worlds standards.

Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time):

• Check all rate overrides prior to arrival and ensure correct authorization has been obtained, or accountability has been provided,
• Check the Departure Report daily for any discrepancies on room rates and ensure that all rooms have been correctly charged,
• Responsible for daily checks on floats and ensure that safe is adequately stocked with change at all times,
• Follow up on the open balance status on a daily basis and liaise with the relevant department managers to ensure that payment for departed functions/groups/guests is received promptly,

• Attend to requests and complaints from guests without delay and in an appropriate manner,
• Liaise directly and on a daily basis with all relevant departments to discuss the day’s events and any special requests from guests,
• Organize and supervise all staff; manage and control performance appraisals of Receptionist.

The ideal candidate will be able to successfully demonstrate the following skills & abilities:

• Time management and ability to organise, plan, and prioritise work,
• Interpersonal skills and relationship building,
• Effective verbal and written communication skills and ability to communicate across all levels,
• Resilience, reliability and ability to pay attention to detail,
• Problem solving,
• Friendly and guest centric.

Adverse working conditions:

• Must be prepared to work weekends & Public holidays,
• Must be prepared to work shifts.

We consider the following as essential:

Qualifications & Experience:

• Grade 12 or equivalent,
• A Hospitality qualification,

• A valid driver’s license,
• A minimum of 3 years’ experience in a supervisory or managerial position within the hospitality environment is required,
• A working knowledge of MS Office, and any booking system,
• Knowledge of SAP and any point-of-sales system will be advantageous.