Customer Service Representative at Tracker

TRACKER requires the services of a Representative: Customer Services for the Gauteng region. The successful candidate will be responsible for all related administration duties at Pretoria office.

Job description

• Process sales contracts/information
• Contracting, Loading of contracts and Voice Logging
• Maintain region records, statistics reports and targets
• Arranging and following up on scheduling of fitments
• Follow up leads/queries – Product info, account queries

• Data capturing
• General Office Administration
• Typing and processing of documentation/information.
• Providing insurance certificates
• Receive and administer incoming calls
• Provide service to both existing and prospective clients
• Providing Quotes to clients
• Assist and attend to walk-in clients and phone-in clients
• Provide service within the region as well as other departments/regions/staff within Tracker
• Filing of documents
• Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
• Reception and telephone duties
• Ensuring both the company and the customers’ best interest is kept at heart

Minimum requirements

• Matric with at 2 years’ experience in an administrative role
• Previous experience is the logistics or financial services industries would be advantageous
• Proficiency in MS Office & Outlook