Agent - Customer Experience at Tracker

Tracker requires the services of an Agent in the Customer Experience Department based at Tracker Head Office in Johannesburg. The successful candidate will be responsible for Tracker info, Bank and Customer Services updates.

Job description

RESPONSIBILITIES:

• Accurate capturing of data and updating of customer information electronically/telephonically.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Meet targets as per Key Performance Agreement.

• Accurate record keeping of statistics as per stipulated guidelines.
• Effective utilization of the Call rating system.
• Ability to interpret the financial system and assist clients with basic financial and legal queries.
• Updating of bank details.
• Adherence to schedules as determined.
• Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service.
• Accurate record keeping of statistics as per stipulated guidelines and operating procedures.

Minimum requirements

Skills / Knowledge:

• Minimum of one year working experience in a Customer Service environment which includes dealing with a variety of queries and complaints.
• Tertiary qualification will be an advantage.
• 3-4 years working experience.

• A passion for customer service and a professional attitude at all times.
• Knowledge of Tracker products and systems would be an added advantage.
• Advanced MS Office proficiency.
• Excellent interpersonal skills
• Work accurately with high level of attention to detail.
• Ability to work under pressure and to meet strict deadlines.