Receptionist - Shoprite Group

The purpose of the Receptionist role is to professionally welcome visitors and effectively manage the switchboard to ensure that calls are correctly and efficiently routed, and messages are delivered to the relevant staff without delay. As a receptionist, you will be the first point of contact for staff, clients, customers, and stakeholders.

Job Objectives

• Answer calls professionally and route calls as needed.
• Greet clients and visitors with a positive and helpful attitude.
• Provide basic and accurate information in person and via phone/email.
• Prepare meeting.
• Respond to queries via email and escalate to the appropriate parties.
• Assist with necessary correspondence, when required to do so.
• Manage the ordering and maintenance of stock and stationery.
• Ensure that all tasks/duties are done according to outlined procedures and standards.
• Suggest and implement new initiatives to support the development of the role as required.

Qualifications

Grade 12 certificate - (essential).

Experience

• +1 year’s experience in an administrative/secretarial/clerical role - (essential).
• Experience in retail or FMCG environment – (desired).

Knowledge and Skills

• Proficient in MS Office including Word, Excel, PowerPoint, Teams and Outlook - (desired).